FAQ

Frequently Asked Questions

Experiencing a medical emergency?

If you are an emergency case requiring immediate attention, please call 911 immediately or visit the Emergency department at your nearest hospital.

What can I expect at an appointment?

When you arrive at the Albion-Islington Medical Centre, the staff will greet you and seat you at the waiting room. We will try to do everything we can to ensure you experience limited wait times.

What happens if I am a new patient?

You may have referred yourself, have been referred by another specialist or by Medical Insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

X-rays, blood / urine analysis, ultrasonography, MRI, endoscopy can all be performed with no delay in the same building. If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.

We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment. In case you need surgery requiring general anesthesia, we arrange routine or urgent transfer by quick boat, state or private air ambulance to Athens or to your preferred destination (subject to stable medical condition). In special cases a patient can be escorted.

Otherwise, depending on the results of your examinations, the nature of the medical problem and your holiday plan, we will discharge you from our clinic, refer you on to another health professional or book you for surgery. If follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.

Do you have Imaging (x-rays, ultrasound) facilities?

Yes we do, Diagnostic Imaging Services including X-Ray and General Ultrasound are available on-site.

Do you accept children at your clinic?

Yes, where your child’s pediatrician is unavailable.

What is Telehealth Ontario?

Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week by calling Toll-free: 1-866-797-0000.

Do I need a bring my health card for each visit?

Yes, you will be required to present your valid health card to the front desk at every appointment otherwise risk needing to pay the OHIP equivalent for your appointment or service.

Can I get my prescription refilled?

Yes, come visit or call our on-site Pharmacy at (437) 918-9207 and we will be happy to refill your prescription.

How do I schedule an appointment?

Please call our office at (416) 613-8596 or simply walk-in to book an appointment. Walk-in appointments are on a first come, first serve basis.

Is your medical centre wheelchair accessible?

Yes, our office is wheelchair accessible. We strive to provide access to programs and services for patients with disabilities in a way that respects their rights to dignity and independence.

What happens if I have to cancel an appointment due to an emergency?

Where possible, always try to provide 24 hours notice for a cancellation to avoid charges.

What happens if I am late for an appointment?

We will make every effort to accommodate you however where that is not possible, the next earliest appointment will be offered.

When should I plan to arrive for my appointment?

Please arrive 10 minutes before your scheduled appointment so that any required paperwork can be completed and any question answered.